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LCFHRA/Wilmington: Communicating for Leadership Success by NC State IES
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 Export to Your Calendar 9/15/2020
When: 09/15/2020
8 am - 4 pm
Where: Hampton Inn Medical Park
Wilmington, North Carolina  28401
United States
Contact: Sarah Wright
910-254-3670

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Communicating for Leadership Success

Chris Hartley and Tina BennefieldNC State University Industry Expansion Solutions

Cost: To be announced

In an increasingly complex and fast-paced work environment, leaders often fail to recognize the impact their interactions with others have on their success as leaders, other’s job satisfaction, and the success of the business. Meeting ambitious deadlines and maintaining operational metrics can overshadow the importance of meeting people’s “personal” needs. Organizations need leaders who can do more and be more in order to succeed in today’s complex environment. They need leaders with strong interpersonal skills who can get things done by mobilizing and engaging others. This course helps leaders communicate effectively so they can spark action in others. The course teaches leaders the interaction essentials they need to handle the variety of challenges and opportunities they encounter every day in the workplace and beyond.

Helps leaders:

  • Achieve results through others by building strong interpersonal relationships.
  • Plan for successful interactions with team members─in person and virtually.
  • Provide meaningful, supportive feedback that motivates team members and helps individuals improve their performance.
  • Impact business outcomes by consistently meeting the personal and practical needs of others.

Chris serves as a Lean Improvement Specialist working with hospitals, physician’s offices, public health departments, government agencies and many other types of organizations to teach and guide them through their lean journey. Chris has over 15 years of process improvement and project management experience in government, hospital, and laboratory service industries. Chris’ responsibilities include teaching classes, training on-site with organizations to lead them through their lean journey, and coaching and mentoring personnel to become lean leaders in their respective organizations. Chris has led Kaizen teams to see dramatic decreases in throughput in hospital emergency departments, decrease in time to hire for human resource departments, as well as increasing capacity and production for multiple government agencies. Chris holds a Bachelor’s in Psychology from UNC- Chapel Hill and is a certified lean-six sigma green belt. Chris operates out of the Greensboro, NC office servicing North Carolina and Virginia to bring the lean message to healthcare organizations.


Tina Bennefield is a project and organizational development extension specialist with NC State’s Industry Expansion Solutions (IES). Tina brings 20 years of human resources and organizational development experience within the public and private sectors specializing in designing and facilitating custom leadership and organizational development programs and solutions. In addition, as a member of the research and evaluation services unit within IES, Tina provides grant and project management expertise to ensure the effective implementation of grant and evaluation projects that facilitate engagement opportunities with new and existing clients. Prior to joining IES, Tina spent more than 13 years as an organizational development manager and senior HR consultant, partnering with leaders to facilitate large scale strategic planning and change initiatives in developing targeted strategies and solutions to enhance individual, team and organizational effectiveness. With extensive experience as an internal and external senior HR consultant, she brings the unique knowledge and expertise of establishing partnerships with executive leaders and HR professionals for achieving transformative and sustainable cultural change within an organization. She is a certified facilitator in: DDI Leadership Interaction Essentials for Managers; DDI Success Profiles Competency Modeling Process; Crucial Conversations – Tools for Talking When the Stakes Are High; Influencer – The Science of Leading Change; The Culture Works - All In Culture Course and What Motivates Me Course and Motivators Assessment; Myers-Briggs Type Inventory (MBTI) Type 1 & Type 2 and Facilitating Organizational Change from Association for Talent Development. Tina has a M.S. in educational leadership from the University of San Diego and a B.S. in recreation and park administration with an emphasis in non-profit management from California State University, Sacramento.

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